Error in processing master transaction.
Error returned in processing transaction
Severity: ERROR
Source: ship
Code: 2209
Message: Inactive customer account
LocalizedMessage: Inactive customer account
Request
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://fedex.com/ws/ship/v13"><SOAP-ENV:Body><ns1:ProcessShipmentRequest><ns1:WebAuthenticationDetail><ns1:UserCredential><ns1:Key>kd6K8mkoEzk1m3yi</ns1:Key><ns1:Password>gqAm7uyExz5hjO7sUrsGcgjbI</ns1:Password></ns1:UserCredential></ns1:WebAuthenticationDetail><ns1:ClientDetail><ns1:AccountNumber>392000917</ns1:AccountNumber><ns1:MeterNumber>105825759</ns1:MeterNumber></ns1:ClientDetail><ns1:TransactionDetail><ns1:CustomerTransactionId>*** Intra India Shipping Request v13 using PHP ***</ns1:CustomerTransactionId></ns1:TransactionDetail><ns1:Version><ns1:ServiceId>ship</ns1:ServiceId><ns1:Major>13</ns1:Major><ns1:Intermediate>0</ns1:Intermediate><ns1:Minor>0</ns1:Minor></ns1:Version><ns1:RequestedShipment><ns1:ShipTimestamp>2025-05-15T01:35:09+05:30</ns1:ShipTimestamp><ns1:DropoffType>REGULAR_PICKUP</ns1:DropoffType><ns1:ServiceType>STANDARD_OVERNIGHT</ns1:ServiceType><ns1:PackagingType>YOUR_PACKAGING</ns1:PackagingType><ns1:TotalWeight><ns1:Units>KG</ns1:Units><ns1:Value>20</ns1:Value></ns1:TotalWeight><ns1:Shipper><ns1:Contact><ns1:PersonName>Imran Khan</ns1:PersonName><ns1:CompanyName>Tata Store</ns1:CompanyName><ns1:PhoneNumber>09320566337</ns1:PhoneNumber></ns1:Contact><ns1:Address><ns1:StreetLines>VSB, Alandi Road</ns1:StreetLines><ns1:City>Pune</ns1:City><ns1:StateOrProvinceCode>MH</ns1:StateOrProvinceCode><ns1:PostalCode>411011</ns1:PostalCode><ns1:CountryCode>IN</ns1:CountryCode></ns1:Address></ns1:Shipper><ns1:Recipient><ns1:Contact><ns1:PersonName>Manoj koli</ns1:PersonName><ns1:CompanyName>Wiprox</ns1:CompanyName><ns1:PhoneNumber>08812345678</ns1:PhoneNumber></ns1:Contact><ns1:Address><ns1:StreetLines>456, Main road</ns1:StreetLines><ns1:City>NEW Sangvi</ns1:City><ns1:StateOrProvinceCode>MH</ns1:StateOrProvinceCode><ns1:PostalCode>411027</ns1:PostalCode><ns1:CountryCode>IN</ns1:CountryCode><ns1:Residential>false</ns1:Residential></ns1:Address></ns1:Recipient><ns1:ShippingChargesPayment><ns1:PaymentType>SENDER</ns1:PaymentType><ns1:Payor><ns1:ResponsibleParty><ns1:AccountNumber>392000917</ns1:AccountNumber><ns1:Contact/><ns1:Address><ns1:CountryCode>IN</ns1:CountryCode></ns1:Address></ns1:ResponsibleParty></ns1:Payor></ns1:ShippingChargesPayment><ns1:CustomsClearanceDetail><ns1:DutiesPayment><ns1:PaymentType>SENDER</ns1:PaymentType><ns1:Payor><ns1:ResponsibleParty><ns1:AccountNumber>510087240</ns1:AccountNumber><ns1:Contact/><ns1:Address><ns1:CountryCode>IN</ns1:CountryCode></ns1:Address></ns1:ResponsibleParty></ns1:Payor></ns1:DutiesPayment><ns1:DocumentContent>NON_DOCUMENTS</ns1:DocumentContent><ns1:CustomsValue><ns1:Currency>INR</ns1:Currency><ns1:Amount>100</ns1:Amount></ns1:CustomsValue><ns1:Commodities><ns1:NumberOfPieces>1</ns1:NumberOfPieces><ns1:Description>Books</ns1:Description><ns1:CountryOfManufacture>IN</ns1:CountryOfManufacture><ns1:Weight><ns1:Units>KG</ns1:Units><ns1:Value>10</ns1:Value></ns1:Weight><ns1:Quantity>1</ns1:Quantity><ns1:QuantityUnits>EA</ns1:QuantityUnits><ns1:UnitPrice><ns1:Currency>INR</ns1:Currency><ns1:Amount>100</ns1:Amount></ns1:UnitPrice><ns1:CustomsValue><ns1:Currency>INR</ns1:Currency><ns1:Amount>100</ns1:Amount></ns1:CustomsValue></ns1:Commodities></ns1:CustomsClearanceDetail><ns1:LabelSpecification><ns1:LabelFormatType>COMMON2D</ns1:LabelFormatType><ns1:ImageType>PDF</ns1:ImageType><ns1:LabelStockType>PAPER_8.5X11_TOP_HALF_LABEL</ns1:LabelStockType></ns1:LabelSpecification><ns1:RateRequestTypes>ACCOUNT</ns1:RateRequestTypes><ns1:PackageCount>2</ns1:PackageCount><ns1:RequestedPackageLineItems><ns1:SequenceNumber>1</ns1:SequenceNumber><ns1:Weight><ns1:Units>KG</ns1:Units><ns1:Value>10</ns1:Value></ns1:Weight><ns1:Dimensions><ns1:Length>10</ns1:Length><ns1:Width>11</ns1:Width><ns1:Height>20</ns1:Height><ns1:Units>CM</ns1:Units></ns1:Dimensions><ns1:CustomerReferences><ns1:CustomerReferenceType>CUSTOMER_REFERENCE</ns1:CustomerReferenceType><ns1:Value>GR4567892</ns1:Value></ns1:CustomerReferences></ns1:RequestedPackageLineItems></ns1:RequestedShipment></ns1:ProcessShipmentRequest></SOAP-ENV:Body></SOAP-ENV:Envelope>
Response
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><ProcessShipmentReply xmlns="http://fedex.com/ws/ship/v13"><HighestSeverity>ERROR</HighestSeverity><Notifications><Severity>ERROR</Severity><Source>ship</Source><Code>2209</Code><Message>Inactive customer account</Message><LocalizedMessage>Inactive customer account</LocalizedMessage></Notifications><TransactionDetail><CustomerTransactionId>*** Intra India Shipping Request v13 using PHP ***</CustomerTransactionId></TransactionDetail><Version><ServiceId>ship</ServiceId><Major>13</Major><Intermediate>0</Intermediate><Minor>0</Minor></Version></ProcessShipmentReply></SOAP-ENV:Body></SOAP-ENV:Envelope>